"incorrect Username Or Password" Error Message In Qualtrics Api V2.5

Due to some features that I wish were available in Qualtrics v3 (see previous post), I checked out their most recent previous version (v2.5) to try to find a GET request which clos

Solution 1:

Based on the image above you are missing the URL field, which should be api.php. Also, I think you want response data, so the request would be getLegacyResponseData.

At a minimum, the actual generated url should be something like this:

https://survey.qualtrics.com/WRAPI/ControlPanel/api.php?API_SELECT=ControlPanel&Version=2.5&Request=getLegacyResponseData&User=[user_name_here]&Token=[token_here]&Format=JSON&SurveyID=[survey_id_here]

Solution 2:

You should not set JSONPCallback to false. Set it to true and to setup your Ajax call properly, refer to JQuery JSONP documentation

Solution 3:

I called the Qualtrics customer support line when I was getting the same error. It turns out my organization changed the way that users get access to Qualtrics from individual accounts to using single sign on. When they did that my username changed! It used to me my organizational email address, but after the change it was different, although the API token was the same. In order to find your username:

1. log into the Qualtrics control panel
2. click on the user silhouette in the upper righthand corner and select "Account Settings..."
3. On the main User Settings page, scroll down to the section titled "Recent Logins"
4. Your username is listed in the leftmost column of that table

I was surprised that my username was NOT the email address that I used to get access to my account. Hope this helps someone!